Terms of service
Terms of Service
Last updated: 16 July 2026
These Terms of Service (“Terms”) govern your use of the website and purchase of products from SLP Wellness Ltd trading as luum (“luum”, “we”, “us”, or “our”).
By accessing our website, creating an account, placing an order, or purchasing products from us, you agree to be bound by these Terms.
Please read these Terms carefully before using our website or purchasing our products. If you do not agree with these Terms, you should not use our website or place an order.
By agreeing to these Terms of Service, you confirm that you are legally capable of entering into a contract under applicable UK law. If you are under 18, you confirm that you have permission from a parent or legal guardian to use our Services and purchase products where required.
Shopify Platform
Our online store is powered by Shopify, which provides the e-commerce platform that enables us to sell our products and services to you.
However, any purchase made through our store is a transaction directly between you and SLP Wellness Ltd trading as luum. Shopify is not responsible for any aspect of transactions between you and us, including any products purchased, customer service enquiries, refunds, returns, or disputes.
1. About Us
This website is operated by:
SLP Wellness Ltd trading as luum
Registered address:
20 Wenlock Road
London
N1 7GU
England
Company registration number: 16475130
Email: hello@luumwellness.com
Throughout these Terms, references to “luum”, “we”, “us”, and “our” mean SLP Wellness Ltd trading as luum.
2. Our Products
luum sells single-use disposable hemp sanitary pads intended for personal menstrual care use.
Our products are designed for individual consumer use only and should be used in accordance with the instructions provided with the product and any packaging guidance.
Products must not be:
- resold without our written permission;
- altered, modified, or repackaged;
- used for purposes other than their intended personal use.
We reserve the right to refuse or cancel orders where we reasonably believe products are being purchased for unauthorised resale or commercial purposes.
3. Website Use
You agree that you will use our website only for lawful purposes.
You must not:
- misuse our website;
- attempt to gain unauthorised access to our systems;
- introduce viruses or harmful material;
- interfere with the security or operation of our website;
- use our website content without permission.
We reserve the right to restrict or terminate access to our website where we believe these Terms have been breached.
4. Customer Accounts
You may purchase products through guest checkout or by creating a customer account.
If you create an account, you are responsible for:
- maintaining the confidentiality of your account information;
- ensuring your information is accurate and up to date;
- all activity carried out through your account.
You must notify us immediately if you believe your account has been accessed without authorisation.
We reserve the right to suspend or terminate accounts where we believe misuse has occurred.
5. Product Information
We make every effort to ensure that product descriptions, images, colours, pricing, and information displayed on our website are accurate.
However:
- colours may vary depending on your device screen;
- packaging and product appearance may vary slightly due to manufacturing updates;
- information provided is for general product guidance only.
We reserve the right to update product information, packaging, or specifications where necessary.
We may limit quantities available for purchase or discontinue products at any time. Where possible, we will provide notice of significant changes affecting customers.
6. Orders
When you place an order through our website, you are making an offer to purchase products from us.
After placing an order, you will receive an order confirmation email. This does not necessarily mean your order has been accepted.
Your order is accepted when we dispatch your products and send confirmation that your order has been shipped.
We reserve the right to refuse or cancel an order where:
- products are unavailable;
- there has been an error in pricing or product information;
- we suspect fraudulent activity;
- payment has not been received;
- the order breaches these Terms.
If we cancel an order after payment has been taken, we will refund you the amount paid.
7. Pricing and Payment
All prices displayed on our website are in pounds sterling (£ GBP).
Prices currently do not include VAT where products are zero-rated under applicable VAT rules.
We reserve the right to change prices at any time. Any price changes will not affect orders that have already been accepted.
Payment must be made at checkout using the available payment methods provided.
By submitting payment information, you confirm that you are authorised to use the payment method provided.
You agree to provide accurate, complete, and current payment and account information for all purchases made through our website. You must promptly update your information where necessary so we can complete transactions and contact you regarding your order.
8. Errors, Inaccuracies and Omissions
Occasionally information on our website may contain errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, or delivery information.
We reserve the right to correct any errors, update information, or cancel orders where information displayed was inaccurate, including after an order has been placed where permitted by law.
9. Order Cancellations
Due to the nature of our products and their intended personal hygiene use, orders cannot be cancelled once they have been placed.
This does not affect your statutory rights under applicable UK consumer protection laws.
If there is an issue with your order, including receiving damaged, incorrect, or faulty products, please contact us at:
within a reasonable timeframe so we can assist you.
10. Delivery
We currently deliver within the United Kingdom only.
Delivery times provided on our website or at checkout are estimates only and are not guaranteed delivery dates.
Delivery times may vary due to factors outside of our control, including:
- courier delays;
- weather conditions;
- operational disruptions;
- incorrect delivery information provided by customers.
Once your order has been dispatched, you will receive any available tracking information.
Please ensure that your delivery details are correct when placing your order. We are not responsible for delays or failed delivery caused by incorrect or incomplete information provided by you.
11. Delivery Issues
If your order has not arrived within a reasonable timeframe, or if you believe your parcel has been lost or damaged during delivery, please contact us at:
We will work with you and the relevant delivery provider to investigate the issue.
12. Returns and Refunds
Due to the personal hygiene nature of our products, we cannot accept returns of opened, used, or unsealed sanitary products.
This does not affect your statutory rights, including your rights where products are faulty, damaged, or not as described.
If you receive a product that is faulty, damaged, incorrect, or defective, please contact us at:
with:
- your order number;
- details of the issue;
- photographs where applicable.
We will assess your request and, where appropriate, provide a replacement, repair, or refund in accordance with applicable UK consumer law.
13. Statutory Consumer Rights
Nothing in these Terms affects your legal rights as a consumer under UK law.
Where products are faulty, not as described, or do not meet your legal rights, you may be entitled to remedies including repair, replacement, or refund.
These Terms do not exclude or limit any rights that cannot legally be excluded under applicable legislation.
14. Subscriptions and Recurring Orders
Unless otherwise stated, purchases made through our website are one-time purchases.
If we introduce subscription services in the future, additional subscription terms will apply and will be made available before purchase.
15. Intellectual Property
All intellectual property rights relating to our website, products, branding, packaging, designs, photography, artwork, logos, written content, and other materials belong to SLP Wellness Ltd trading as luum, unless otherwise stated.
This includes, but is not limited to:
- the luum registered trademark;
- website content;
- product photography;
- packaging designs;
- brand artwork;
- written materials.
You may not copy, reproduce, distribute, modify, publish, or use our intellectual property without our prior written permission.
16. User Content
If you submit reviews, feedback, photographs, comments, or other content to us, you confirm that:
- the content is accurate and lawful;
- you own or have permission to share the content;
- it does not infringe the rights of another person.
By submitting content, you grant us permission to use it for marketing, promotional, and business purposes.
We reserve the right to remove content that we consider inappropriate, unlawful, misleading, or harmful.
17. Feedback and Reviews
If you submit reviews, comments, photographs, suggestions, or other feedback to us, you grant luum permission to use that content for marketing, promotional, and business purposes.
You confirm that:
- you own the content or have permission to provide it;
- the content is accurate;
- it does not infringe another person's rights;
- it is not unlawful, misleading, offensive, or harmful.
We reserve the right to remove feedback that breaches these Terms.
18. Accuracy of Information
We aim to ensure that all information provided on our website is accurate and current.
However, we do not guarantee that:
- website content will always be error-free;
- information will always be complete or up to date;
- the website will always be available without interruption.
We may update or remove website content at any time without notice.
19. Health and Product Information
Our products are personal care products intended for normal menstrual use.
Information provided on our website, packaging, or marketing materials is intended for general information only and should not be considered medical advice.
If you have concerns regarding menstrual health, allergies, sensitivities, or personal suitability, you should seek advice from an appropriate healthcare professional.
You are responsible for using products according to the provided instructions.
20. Disclaimer of Warranties
We aim to ensure that information provided on our website, including product descriptions, images, and other content, is accurate and up to date.
However, we do not guarantee that:
- our website will always be available without interruption;
- information on our website will always be completely accurate or free from errors;
- products or services will meet expectations beyond the requirements of applicable UK consumer law.
Our website and services are provided with reasonable care and skill. Nothing in these Terms excludes, restricts, or limits any rights or protections you have under applicable UK consumer protection laws.
21. Limitation of Liability
Nothing in these Terms limits or excludes liability where it would be unlawful to do so.
Subject to your statutory rights, we are not responsible for:
- losses caused by circumstances outside our reasonable control;
- indirect or consequential losses;
- loss caused by misuse of products;
- loss caused by failure to follow product instructions.
Our responsibility is limited to the value of the products purchased from us, except where applicable law requires otherwise.
22. Indemnification
You agree to compensate us for losses, claims, damages, or reasonable costs arising from your breach of these Terms, misuse of our website, or violation of applicable laws or third-party rights.
23. Termination
We may restrict or terminate your access to our website or services where we reasonably believe you have breached these Terms.
Any obligations or rights that naturally continue after termination, including intellectual property, liability, and governing law provisions, will remain in effect.
24. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances outside our reasonable control, including but not limited to:
- natural disasters;
- strikes;
- supply chain disruption;
- transport delays;
- government restrictions;
- failures of third-party services.
Where such events occur, we will take reasonable steps to minimise disruption.
25. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the content, availability, security, or practices of third-party websites.
Your use of third-party websites is subject to their own terms and policies.
We may provide access to third-party tools, apps, or services that we do not monitor, control, or manage.
These tools are provided on an “as available” basis and we make no warranties or guarantees regarding their availability, accuracy, or performance.
Your use of third-party tools is at your own discretion and may be subject to separate terms provided by the relevant third-party provider.
26. Prohibited Uses
You must not use our website:
- for unlawful purposes;
- to infringe intellectual property rights;
- to introduce viruses or harmful material;
- to attempt unauthorised access to our systems;
- to collect customer information without permission;
- to copy, reproduce, resell, or exploit our website content without approval.
We reserve the right to suspend or terminate access where these Terms are breached.
27. Privacy
Your privacy is important to us.
Our collection and use of personal information is explained in our Privacy Policy.
By using our website, you acknowledge that your information will be handled in accordance with our Privacy Policy.
As our website is hosted on Shopify, Shopify may process certain personal information relating to your use of our website and services in accordance with Shopify’s own privacy practices.
28. Changes to These Terms
We may update these Terms from time to time to reflect changes to:
- our business;
- products;
- legal requirements;
- website functionality.
The latest version of these Terms will always be available on our website.
The updated Terms will apply from the date they are published.
29. Headings
Section headings are provided for convenience only and do not affect the interpretation of these Terms.
30. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply.
31. Entire Agreement
These Terms, together with our Privacy Policy, Refund Policy, and any other policies published on our website, form the entire agreement between you and SLP Wellness Ltd trading as luum regarding your use of our website and purchase of products.
32. Contact Information
If you have any questions about these Terms, please contact us:
SLP Wellness Ltd trading as luum
Registered address:
20 Wenlock Road
London
N1 7GU
England
Company registration number: 16475130
Email: hello@luumwellness.com
33. Assignment
You may not transfer your rights or obligations under these Terms without our written permission.
We may transfer our rights and obligations under these Terms where necessary as part of our business operations.
34. Governing Law
These Terms and any disputes arising from them are governed by the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction in relation to any disputes arising from these Terms.
End of Terms of Service